CRM stands for “Customer Relationship Management” and is a web application or software that helps businesses keep track of all communications and maintain relationships with their customers and leads in one easily accessible place. There are many types of CRM software including Hubspot, Salesforce, Zoho, Monday, ZenDesk and more. At M Designs, we use Hubspot, so this will be the system we draw our examples from. Instead of using a bunch of spreadsheets, docs and separate applications to keep track of our customer relationships, we use our CRM to keep track of: Contacts: Business professionals that we network with Customers…